FAQ

Q1: Are your cups microwave-safe and dishwasher-safe?


A: It depends on the material:

  • Ceramic & Glass Cups: Most are microwave-safe and dishwasher-safe (top rack recommended). Avoid sudden temperature changes (e.g., hot cup to cold water) to prevent cracking.
  • Stainless Steel Cups: Not microwave-safe; dishwasher-safe (top rack recommended to prevent scratches).
  • Plastic Cups: Only BPA-free plastic cups labeled "microwave-safe" can be used in the microwave; all are dishwasher-safe.

    Product pages clearly mark compatibility, and care instructions are included with every order.

Q2: Do your electric kettles have safety features to prevent overheating?


A: Yes! All our electric kettles are equipped with dual safety features: auto-shutoff when the water reaches boiling point, and overheat protection that turns off the kettle if it’s turned on without water. They also have non-slip bases and cool-touch handles to prevent burns. For added safety, we recommend unplugging the kettle when not in use.

Q3: What is the maximum load capacity of your storage racks?


A: Load capacity varies by size and material:

  • Small Countertop Storage Racks: Hold up to 25 lbs (ideal for cups, small kitchen appliances).
  • Medium Freestanding Storage Racks: Hold up to 50 lbs (ideal for pantry items, cookware).
  • Large Heavy-Duty Storage Racks: Hold up to 100 lbs (ideal for bulky items like large appliances, boxes).

    Every storage rack includes a load capacity label, and assembly instructions emphasize not exceeding this limit to maintain stability.

Q4: Can I return an electric kettle if it doesn’t heat up fast enough for my needs?


A: Yes! Unused electric kettles (no signs of water filling or plug-in use) are eligible for return/exchange within 45 days of delivery. You will need to request an RA Number first, and you are responsible for shipping costs plus a 12% restocking fee. If the kettle has a manufacturing defect (e.g., slow heating due to a faulty element), returns are free with no restocking fee.

Q5: Do you offer bulk discounts for cafes, restaurants, or office break rooms?


A: Yes! We offer tiered bulk discounts for commercial and organizational orders, with free standard shipping for all U.S. locations:

  • 15–29 units/sets: 15% off retail price + free product samples.
  • 30–49 units/sets: 25% off retail price + dedicated account manager.
  • 50+ units/sets: 35% off retail price + customized packaging options + extended warranty (2 years for kettles, 1.5 years for cups/racks).

Q6: How should I care for my stainless steel cups to prevent rust and stains?


A: Follow these care tips to maximize lifespan:

  1. Wash stainless steel cups with mild detergent and a soft sponge—avoid abrasive scrubbers that cause scratches.
  2. Dry cups immediately after washing to prevent water spots and rust (especially around the rim).
  3. Do not leave acidic beverages (e.g., lemonade, coffee) in the cups for extended periods—they can cause discoloration.
  4. Avoid using bleach or harsh cleaners, which can damage the stainless steel finish.
  5. Store cups in a dry place to prevent moisture buildup.